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Display Hospitable smart lock codes in the Airbnb app

Feature requestsSmart devicesAirbnb

Problem Statement:

  • Guests have to search through the Airbnb message thread to find their door code when they arrive

  • The code is not visible in the reservation details alongside the address and check-in information

  • This creates confusion and delays during check-in

Current Workaround:

  • Sending the door code via Airbnb messages after it's created on the smart lock in Hospitable

Impact:

  • Guests have to search for the code in messages rather than seeing it prominently in their reservation details

  • Less convenient than the native Airbnb experience where codes appear alongside address and check-in info

  • Increases guest confusion and support questions around check-in

Proposed Solution:

  • Hospitable should automatically push the door code to Airbnb once it's created on the lock

  • The code should display natively in the Airbnb app under reservation details, just as if Airbnb set it directly on the smart lock

Unlock:

  • Easier guest check-in experience

  • Better guest satisfaction

  • Fewer check-in-related questions for hosts to respond to

Status: In Progress2 comments

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Comments2

  • Ivory Gust

    •

    Oct 4

    Also incorporate the alternative method so we can provide Airbnb support with instructions due to lock failure (eg physical key, lockbox code, etc). This is available if you push the code to Airbnb.

  • Scarlet Skywalker

    •

    Jun 24

    •

    Merged request

    •

    1 vote

    Sync Hospitable Smart Lock Code to Airbnb App Display

    Problem Statement:

    • When Hospitable generates a smart lock code, it only appears in the messaging thread
    • Guests cannot see the code directly in the Airbnb app's native smart lock display
    • This creates an extra step for guests who must open messages to find their code

    Current Workaround:

    • Guests must open the Airbnb messaging thread to find the smart lock code
    • This is less convenient than having it displayed natively in the Airbnb app

    Impact:

    • Extra friction for guests during check-in
    • Guests may miss or struggle to find their code in the message thread

    Proposed Solution:

    • Hospitable should push the generated smart lock code to Airbnb's native smart lock display feature
    • The code would appear in the Airbnb app alongside other reservation details
    • The %smartlock_code% shortcode should remain in guest check-in messaging for VRBO guests who don't have the same native app feature

    Unlock:

    • Guests would see their smart lock code directly in the Airbnb app
    • Smoother, more convenient check-in experience
    • VRBO guests still receive the code via messaging as a reliable fallback