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Sync Hospitable Smart Lock Code to Airbnb App Display

Problem Statement:

  • When Hospitable generates a smart lock code, it only appears in the messaging thread
  • Guests cannot see the code directly in the Airbnb app's native smart lock display
  • This creates an extra step for guests who must open messages to find their code

Current Workaround:

  • Guests must open the Airbnb messaging thread to find the smart lock code
  • This is less convenient than having it displayed natively in the Airbnb app

Impact:

  • Extra friction for guests during check-in
  • Guests may miss or struggle to find their code in the message thread

Proposed Solution:

  • Hospitable should push the generated smart lock code to Airbnb's native smart lock display feature
  • The code would appear in the Airbnb app alongside other reservation details
  • The %smartlock_code% shortcode should remain in guest check-in messaging for VRBO guests who don't have the same native app feature

Unlock:

  • Guests would see their smart lock code directly in the Airbnb app
  • Smoother, more convenient check-in experience
  • VRBO guests still receive the code via messaging as a reliable fallback

This request was merged into another request

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