Trigger Team Notifications Based on Specific Upsell Purchases
I'd like the ability to create notification rules that trigger based on specific upsell purchases, not just reservation events.
Use case: When a guest purchases "pool heat" as an upsell, I want to automatically send an email/SMS reminder to my team member 24 hours before check-in to turn on the pool heat. Current limitation: Notification rules only trigger based on check-in/check-out times for all reservations, requiring manual verification of which guests purchased specific upsells.
Requested solution: Add upsell purchase conditions to notification rule triggers, so reminders only send when guests have purchased specific add-ons. This would save time and ensure important upsell-related tasks aren't missed!
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Comments1
Blue Pinwheel
Jul 2
•Merged request
•3 votes
Trigger Team Notifications Based on Specific Upsell Purchases
I'd like the ability to create notification rules that trigger based on specific upsell purchases, not just reservation events.
Use case: When a guest purchases "pool heat" as an upsell, I want to automatically send an email/SMS reminder to my team member 24 hours before check-in to turn on the pool heat. Current limitation: Notification rules only trigger based on check-in/check-out times for all reservations, requiring manual verification of which guests purchased specific upsells.
Requested solution: Add upsell purchase conditions to notification rule triggers, so reminders only send when guests have purchased specific add-ons. This would save time and ensure important upsell-related tasks aren't missed!