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Branded Guest Portal Domain Should Be Used in Generated Links

Feature requests

Problem Statement:

  • When a custom branded domain (e.g., portal.theriverfrontchalet.com) is configured for the Guest Portal, the %guest_portal% shortcode and the "Copy Guest Portal link" button still generate links using the default stay.hospitable.com domain
  • Guests never see the branded domain in the links they receive, making the branded domain feature feel incomplete
  • The branded domain only provides visual branding when guests manually navigate to it, but not when they receive the link

Current Workaround:

  • Manually taking the reservation UUID from the copied link and pasting it onto the custom domain (e.g., portal.theriverfrontchalet.com/[UUID])
  • This must be done for every guest, every time

Impact:

  • Extra manual work for hosts to create branded links
  • Inconsistent guest experience (some guests get branded links, others don't)
  • The branded domain feature doesn't deliver its full value without automation

Proposed Solution:

  • Update the %guest_portal% shortcode and "Copy Guest Portal link" button to automatically use the configured branded domain instead of stay.hospitable.com
  • If no branded domain is configured, fall back to the default domain

Unlock:

  • Hosts with branded domains get the full branding benefit automatically
  • Consistent, professional guest experience across all communications
  • No manual link manipulation required
Status: Completed2 comments

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Comments2

  • Aryeh Raber changed status to Completed
    Team•

    Jul 22

    Pinned

    This is now live 🎉

    With a verified Guest Portal custom domain, %guest_portal% and Copy Guest Portal link use the branded URL automatically. Already-sent messages will of course remain unchanged, but assuming DNS settings are correct, links will use your custom domain in automated messages from now on.

    Setup guide: https://help.hospitable.com/en/articles/15722935-set-up-a-custom-domain-for-your-guest-portal

  • Pink Rice

    •

    Jul 22

    •

    Merged request

    •

    2 votes

    Guest portal on custom domain shortcode

    I think it’s confusing, the custom domain doesn’t actually do anything. When you use the %guest_portal% shortcode on messages, at the moment, it still generates the default stay.hospitable.com/... URL in the message body, even if a custom Guest Portal domain is configured. This is confusing to guests especially when we are trying to have a branded experience for guests. The link displayed and the page they are sent to should be the custom domain not stay.hospitable.com