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Guest Waiver/ Rental Agreements/ Guest Portal

Feature requests

I have a suggestions that there is an iniatial message that goes out for a guest to complete the task in the guest portal and then there is an auto message that can be sent out to them right after they complete it. so guest makes reservation - auto message of sign this… and then when they do then next auto message of “new reservation” goes out

Status: Backlog4 comments

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Comments4

  • Teal Celestial

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    Sep 18

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    Merged request

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    1 vote

    Non-Refundable Security Deposit Options

    Problem: The current security deposit process requires guests to use a separate portal, which creates friction and has led to recurring cancellations and lost bookings.

    Current Workaround: Directing guests to a 3rd party guest portal for deposit collection. For Booking.com, upfront statements about payment are used, which is not ideal but functional.

    Impact:

    • The current security deposit implementation is causing ongoing cancellations; last week's lost booking was not an isolated incident.
    • Guests are highly concerned and distrustful when directed away from the platforms they booked on (e.g., Airbnb, Vrbo), leading to drop-offs.
    • The process blocks the workflow, meaning guests may not receive critical communications while the guest portal registration is still pending.

    Proposed Solution: Implement an option for non-refundable security deposits (similar to Vrbo), where hosts can either set a non-refundable amount or allow guests to choose a non-refundable policy.

    Note: This policy would exclude major damages, which must still be upheld, including: smoking, pet violations, unauthorized guests, missing items, excessive cleaning, and damage exceeding the waiver amount.

    Unlock: This would reduce booking drop-offs, eliminate distrust caused by external portals, and ensure critical communications are delivered without being blocked.

  • Black Pumpkin

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    Aug 14

    We need self insured waivers

  • Lime Koala

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    May 6

    We’ve been slowly exploring, implementing Rental agreements. Not having a trigger that will allow for an auto response once a rental agreement is completed is a major miss.

    How would I even know when the rental agreement is complete completed without going into the actual reservation?

    It should be relatively simple to set up a trigger that can allow us to set up an auto message. Thanking the Guest for completing this crucial step.

    • Black Pumpkin

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      Aug 14

      Agreed