Having teammates accept or decline a task is useful. BUT, what happens when an owner/manager wants to assign the task and not leave it up to their staff to choose?
I think feature described below would make the idea presented in this thread even more valuable:
Imagine you have 2 separate cleaning crews. All cleaning staff work 7 days a week. All cleaning staff work on all your properties. So there is no way to programmatically/automatically assign teammates to the tasks - it has to be done manually.
My idea is that the system would prompt you (the owner/manager) to choose a teammate for each reservation. It would then send all updates and notifications about the reservation related to that task to that teammate. It could be an SMS message that requires a quick reply from the owner/manager (i.e. Reply 1 to assign this reservation to Mary, reply 2 for Jane, 3 for Bob) OR send an email and the email could have button links in it with the names of your teammates, so you could click the name of the person you want to assign the reservation to and it would be done. Also, inside Hospitable there would be the option to assign it.
Without this feature, I am stuck manually assigning tasks to people and sending them reminders on my own. Hospitable should have a way of connecting a teammate to a reservation so they get all the updates about that particular reservation (but not ones they haven't been assigned to).
Bronze Fries
•
Oct 5, 2024
I like the feature I have through Operto where there is a ‘waterfall’ system. I have a lead cleaner automatically assigned. When she declines, it automatically offers it to the next cleaner I have chosen as her backup…. That goes all the way through my cleaners. If they all decline, it comes to me so I can find another solution.
Aqua Volcano
•
Dec 18, 2024
We can’t use the cleaning tasks feature without this. Our cleaners must accept or reject the cleanings, so we can know who to assign to which unit (we have 33 units.)
Yellow Syrup
•
Sep 18, 2025
Current task management is useless without a feature to accept/decline and mark complete.
Ivory Gust
•
Sep 19, 2025
Taks should be editable by the cleaner or cleaning supervisor:
Cleaning tasks should have the feature to mark:
Accepted/declined Started Finished
From there you can get much more complicated but this should be a good starting point. Thank you
Black Pumpkin
•
Jan 2
Excited to see this moved to the “Next” phase. This is an incredibly powerful feature that has been needed at Hospitable. Any professional high level host working with multiple cleaners needs this feature as soon as possible. We need one consolidated table of all sent tasks requests to sort by upcoming and accepted/not yet accepted requests to ensure no turnover goes missed.
Lime Koala
•
Nov 29, 2023
my old skool pms (IGMS) had this functionality in 2017... just sayin.
Need a cleaner to be able to accept or deny a new/updated cleaning task. Need confirmation they have seen this task, and that they have added it to their personal schedule, or if they cannot make it, to find another cleaner.
Yellow Syrup
•
Feb 11
SOOOO MUCH BETTER AND ORGANIZED! THANK YOU SO MUCH FOR ADDING THIS!! It’s been needed for so long! A few additional features later that would be nice, for example: 1) An option to display/hide “Decline” button. Some cleaners have agreed to clean to property throughout the entire year and they do not need a decline button. 2) Make owner dashboard more intuitive so we know that a accept/decline button is being sent with the task notification. 3) The separated ops notifications vs task notifications are a little confusing. They practically the same, but not. Refine both and make it easier for everyone to understand. 4) Visually show us on calendar when a cleaner has accepted the task, separate from just assigned (or “pending?”) 5) Unassigned task list is a start. We would eventually like to sort by assigned/pending/accepted/declined etc.
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Comments10
Moccasin Croissant
Mar 28, 2024
Having teammates accept or decline a task is useful. BUT, what happens when an owner/manager wants to assign the task and not leave it up to their staff to choose?
I think feature described below would make the idea presented in this thread even more valuable:
Imagine you have 2 separate cleaning crews. All cleaning staff work 7 days a week. All cleaning staff work on all your properties. So there is no way to programmatically/automatically assign teammates to the tasks - it has to be done manually.
My idea is that the system would prompt you (the owner/manager) to choose a teammate for each reservation. It would then send all updates and notifications about the reservation related to that task to that teammate. It could be an SMS message that requires a quick reply from the owner/manager (i.e. Reply 1 to assign this reservation to Mary, reply 2 for Jane, 3 for Bob) OR send an email and the email could have button links in it with the names of your teammates, so you could click the name of the person you want to assign the reservation to and it would be done. Also, inside Hospitable there would be the option to assign it.
Without this feature, I am stuck manually assigning tasks to people and sending them reminders on my own. Hospitable should have a way of connecting a teammate to a reservation so they get all the updates about that particular reservation (but not ones they haven't been assigned to).
Bronze Fries
Oct 5, 2024
I like the feature I have through Operto where there is a ‘waterfall’ system. I have a lead cleaner automatically assigned. When she declines, it automatically offers it to the next cleaner I have chosen as her backup…. That goes all the way through my cleaners. If they all decline, it comes to me so I can find another solution.
Aqua Volcano
Dec 18, 2024
We can’t use the cleaning tasks feature without this. Our cleaners must accept or reject the cleanings, so we can know who to assign to which unit (we have 33 units.)
Yellow Syrup
Sep 18, 2025
Current task management is useless without a feature to accept/decline and mark complete.
Ivory Gust
Sep 19, 2025
Taks should be editable by the cleaner or cleaning supervisor:
Cleaning tasks should have the feature to mark:
Accepted/declined
Started
Finished
From there you can get much more complicated but this should be a good starting point.
Thank you
Black Pumpkin
Jan 2
Excited to see this moved to the “Next” phase. This is an incredibly powerful feature that has been needed at Hospitable. Any professional high level host working with multiple cleaners needs this feature as soon as possible. We need one consolidated table of all sent tasks requests to sort by upcoming and accepted/not yet accepted requests to ensure no turnover goes missed.
Lime Koala
Nov 29, 2023
my old skool pms (IGMS) had this functionality in 2017... just sayin.
Lime Koala
Sep 20, 2025
Been asking for years…
Yellow Joystick
Oct 3, 2025
•Merged request
•2 votes
Cleaner Accept/Deny Task
Need a cleaner to be able to accept or deny a new/updated cleaning task. Need confirmation they have seen this task, and that they have added it to their personal schedule, or if they cannot make it, to find another cleaner.
Yellow Syrup
Feb 11
SOOOO MUCH BETTER AND ORGANIZED! THANK YOU SO MUCH FOR ADDING THIS!! It’s been needed for so long! A few additional features later that would be nice, for example:
1) An option to display/hide “Decline” button. Some cleaners have agreed to clean to property throughout the entire year and they do not need a decline button.
2) Make owner dashboard more intuitive so we know that a accept/decline button is being sent with the task notification.
3) The separated ops notifications vs task notifications are a little confusing. They practically the same, but not. Refine both and make it easier for everyone to understand.
4) Visually show us on calendar when a cleaner has accepted the task, separate from just assigned (or “pending?”)
5) Unassigned task list is a start. We would eventually like to sort by assigned/pending/accepted/declined etc.