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Upsell Requests

Feature requests

The ability to approve or deny guest upsell requests before payment is fully captured.

Guests can request an upsell, but hosts must approve or deny it within a set time window. If no action is taken, the request is automatically declined. Guests are only charged if the request is approved.

Status: Completed6 comments

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Comments6

  • Tim Parry

    Team•

    Sep 18, 2025

    Pinned

    Hi everyone! 👋

    A while back, we asked for your input on a new feature: Upsell Requests - and thanks to your feedback, it’s now live!

    With Upsell Requests, you can now require approval before an upsell is confirmed and charged. This is perfect for offerings that depend on availability, like:

    • Boat rentals

    • Baby equipment

    • Early check-in / Late checkout (if you want more control)

    Here’s how it works:

    • Guests can still browse and purchase upsells as usual from the Guest Portal.

    • But if an item is marked as “Requires approval”, it will remain pending after purchase.

    • You’ll receive a notification and have 72 hours to approve or deny the request directly from your inbox thread.

    • Once actioned, we’ll handle the charge, refund & guest notification automatically.

    You can even ask guests to provide extra info (like arrival times or preferences) using the note field, giving you everything you need to make a decision.


    To get started:

    • Check out our full guide: How Upsell Requests Work

    • This feature is currently in Beta, so make sure to have the 'Experimental features' setting toggled on in Settings > Preferences

    As always, we'd love to hear how you're using this - or any cool use cases you're experimenting with. Let us know below!

  • Blush Frog

    •

    Apr 8

    Hey Team,

    A feature that would be nice to be able to toggle on or off is the ability to sell early check-in/out on days where there is a same day turnover all ready on the calendar. I understand the reasoning behind why this is turned off as a default but for certain hosts that have the ability to accommodate these requests with their cleaning team we are leaving money on the table when we could accommodate these requests and the guest can’t see an option to purhcase or we have to go through many extra manual messaging steps and money requests through an OTA to accommodate a extra charge that could be handled through the guest portal in a more streamlined process.

    It appears a fair amount of our guests are willing to pay for these services which is why they request them manually after seeing that the guest portal doesn’t show the option because of the same day turnover limitation. We have had a booking or two where we would have lost the booking entirely if we could not accommodate the earlier check-in on a same day turnover and the guest were happy to pay for the extra services fee we charged to make it happen.

    We have our early check-in/out set for approval by host only so we see them and can approve depending on our teams availability so having this for a same day turnover still makes sense for our operation.

    • Aryeh Raber

      Team•

      Apr 30

      Hi @David And Angela, thanks for the feedback — great news: this is now supported! 🎉

      You can enable the new “Allow Same-Day Check-Ins/Checkouts” setting in your Early Check-in / Late Checkout upsells. This allows guests to purchase these upsells even when there’s a same-day turnover, while still giving you control over availability (e.g. via max hours and approval).

      More details here:
      https://help.hospitable.com/en/articles/11510088-early-check-in-and-late-check-out-upsells#h_7db8f1dda5

  • Pink Rice

    •

    Nov 4, 2025

    Thanks for thinking about it. We are just getting into short term rental marketing and trying to find some easy ways since this is not our forte. Look forward to what you guys come up with and any help you can give us, especially in the simplicity of use.

  • Violet Muffin

    •

    Aug 22, 2025

    It would be highly importante to approve before payment goes through.
    some reasons and examples:

    - guest wants to book a same day cleaning for the afternoon when we don’t have available staff member to do that. that would be awkward if it goes through.


    - we help arrange tours to the mountains, but in heavy rainfall it is sometimes not available for safety reasons.

    • we offer breakfast service but again it all depends on availability of the 3rd party provider

    • same goes for taxi service, first I need to ask the drivers if they are free to do that.

    Honestly most of my services needs to be approved . I’d like to use the upsell feature, but until I can’t approve it myself I feel reluctant to do so.

  • Coral Sunshine

    •

    Jul 19, 2025

    I would like our housekeeper to be assigned the task of approving, so I don’t have to contact them myself and ask. So only offered on request, and this could be done up to day before for a late check out.