Trigger Task Reminders from Checkout Events with Next Reservation Details
Problem Statement:
- When a cleaner needs to be alerted about the next check-in (including guest count) after a checkout, there's no way to tie a task reminder to a checkout event.
- Task reminders pull from the next reservation but can only be triggered by task start times, not by checkout events.
- Notification rules triggered "after checkout" pull details from the checkout reservation itself, not the next one.
Current Workaround:
- Currently, hosts must manually track next check-in details and communicate them to cleaners outside of Hospitable, or use notification rules that show the wrong reservation's information.
Impact:
- Operational inefficiency — hosts spend extra time manually coordinating with cleaners about next check-in details.
- Increased risk of errors or miscommunication when cleaners don't have accurate next guest information.
- Reduced automation — the workflow can't be fully automated within Hospitable.
Proposed Solution:
- Allow task reminders to be triggered by checkout events, with the ability to pull next reservation details (next check-in time, guest count) into the reminder message.
Unlock:
- Hosts can fully automate cleaner notifications about upcoming check-ins directly from checkout events.
- Cleaners receive accurate, timely information about the next reservation without manual intervention.
Log in to comment and vote
No comments yet
Be the first to share your thoughts.