Task messages in Inbox with teammate filter
Problem statement
Hosts cannot see or respond to task messages from teammates (e.g., cleaners) in the main Inbox. Task messages are only visible when opening individual tasks in the Task Calendar, which means:
- No notifications when a teammate messages about a task
- Hosts must check multiple places to stay on top of communication
- Hosts have to leave the app or task board to text cleaners separately
Current workaround
Texting cleaners separately outside of Hospitable (via SMS or other apps).
Impact
- Slower response times to time-sensitive questions during cleanings
- Extra time spent switching between multiple apps
- Risk of missing important messages from teammates
- Communication is fragmented across platforms instead of centralized
Proposed solution
Add task messages to the Inbox with a separate view or filter toggle (similar to Airbnb's "All, Cohosts, Traveling" filters) so hosts can:
- See all task-related messages from teammates in the Inbox
- Get notified when teammates message them
- Respond directly without leaving the Inbox or switching apps
Unlock
Hosts would be able to manage all communication—guest messages and teammate task messages—in one unified Inbox, leading to faster response times, better coordination with cleaners, and a more streamlined workflow.
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Comments1
Ivory Control
Jul 20
Yes please prioritize this. I finally have some cleaners committing to using the task app, and they are texting me through it, but it’s very frustrating trying to find the messages to respond. I’m only alerted by an email, and then I have to go back to Hospitable to message them, which is multiple steps to try to find it.
I want to keep the messages with them during the turnovers in the app to encourage them to keep using it. It’s also a great way for my team to all be aware of any issues with a reservation.
Great suggestion above to have it in our main inbox and be able to filter it.