Support replying to Airbnb Support threads via MCP / Public API
Problem:
Hosts using MCP can reply to guest reservation conversations (send-reservation-message) but cannot reply to Airbnb Support threads programmatically. Today those threads can only be answered manually from the Hospitable inbox UI.
Requested behaviour:
Expose Airbnb Support threads through MCP and the Public API so AI agents / external tooling can read and reply to them, the same way they handle reservation messages.
Why it matters:
Hosts automating guest comms via MCP hit a dead-end for Airbnb Support messages.
Airbnb's API already surfaces these threads to us (we import them into the inbox), so the capability exists on their side.
Scope / out of scope:
In scope: read + reply on existing Airbnb Support threads.
Out of scope: initiating new Airbnb Support threads (not supported by Airbnb).
Log in to comment and vote
Linked to Access and respond to Airbnb support messages from Inbox
No comments yet
Be the first to share your thoughts.