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Star-only ratings show as ‘Awaiting Review Reply’ but Booking.com doesn’t allow replies, so items get stuck/confusing

Feature requestsBooking.comReviews

When a guest leaves only a star rating (no written review), the thread stays in ‘Awaiting Review Reply’. The host cannot reply, so it remains stuck/confusing.

If the review is star-only (no text), Hospitable should not keep it in “Awaiting Review Reply”. It should automatically clear from that queue and be removed from the actionable list, so the host doesn’t have a permanent stuck item.

Status: Completed2 comments

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Comments2

  • Tinkara Končan

    Team•

    Sep 18

    Took us some time but we got this over the line @Emilio Lopez. You’ll no longer see those reviews in the actionable list, and the inbox will not show an option to reply to the review either

  • Andrew Schorr

    Team•

    Mar 27

    Nice find! I’ve created a ticket for us to get that fixed. Thanks @Emilio Lopez!