SMS notification when guest hasn't completed portal registration before check-in

Problem Statement:

• Guests who haven't completed their guest portal registration don't receive scheduled check-in messages (including door codes)
• Hosts discover this issue only when guests arrive at the property and can't get in
• No proactive alert system exists to notify hosts when a guest is approaching check-in without completing required portal steps

Current Workaround:

• Hosts must manually check every upcoming booking to see if the guest has completed their portal registration
• This is time-consuming and easy to miss, especially with multiple bookings
• Relies on guests proactively reaching out if they have issues

Impact:

• Guests arrive at properties unable to check in, creating a poor guest experience
• Hosts are caught off guard and must respond urgently
• Potential for negative reviews and lost bookings due to check-in failures
• Manual checking is inefficient and error-prone

Proposed Solution:

• Add an SMS notification to hosts when a guest is approaching check-in (e.g., within 24 hours) but hasn't completed their guest portal registration
• This would allow hosts to proactively reach out to guests to complete the required steps

Unlock:

• Hosts would receive advance notice when guests haven't completed registration
• Ability to proactively contact guests before check-in to ensure they complete required steps
• Prevent check-in failures and improve overall guest experience
• Eliminate the need to manually check each booking