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Show Vrbo guest messages in Hospitable conversation thread

Problem Statement:

  • Guest messages sent from Hospitable's Inbox for Vrbo bookings don't appear in the reservation's conversation thread
  • Messages only show as "sent" in the Activity log, but the full message history is not visible in the conversation thread

Current Workaround:

  • Checking the Activity log on the left side of the reservation to confirm messages were sent
  • Guests' messages are delivered through Vrbo's native messaging system, but the thread isn't synced back into Hospitable's conversation view

Impact:

  • Hard to track the full conversation history within Hospitable
  • Requires switching between Activity log and other views to understand guest communication
  • Reduces visibility into guest interactions for Vrbo bookings

Proposed Solution:

  • Display Vrbo guest messages within the reservation's conversation thread in Hospitable, similar to how Direct and manual bookings work

Unlock:

  • Full visibility into guest communication for all booking types within Hospitable
  • Streamlined workflow for managing guest conversations without switching views
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Comments1

  • Aqua Iguana

    •

    Aug 10

    The issue I’m seeing is on the VRBO direct connection (and maybe legacy one), where an “inquiry” message thread and a “booking” message thread for the same guest are not merged, meaning there could be two message threads for a single guest interaction. Is that what you saw?