Several tweaks needed to make good on promise that Hospital works with multiowner buildings (like Hotel Condos)
I chose Hospitable over other PMSs because I was promised that it would work for our multiowner condo building that has a common website plus individual airbnb listings. It does remarkably well BUT - there are several features that clearly were not designed for this setup. If you want this type book of business (which comes in large chunks of properties), you need to make small adjustments.
The biggest tweak (and it shouldn’t be hard) is to make Guest Experiences and Operations (which are tagged “ALL PROPERTIES”) scopable. I am in a 26 unit building. Each unit wants its own automated message and rental agreements. You already allow us to scope to each condo. Perfect. But you don’t scope the Message LIST! That means that other condo owners can see my messages and rental agreements and even (on purpose or by accident) edit my messages and rental agreements. If you went to the trouble to scope the messages and rental agreements themselves, Each owner (or secondary user) should only be able to see the messages and rental agreements for the properties that they own. It should be easy to program. If your programmers had any idea we were using the product for setups like ours, I’m sure they would have done that already. PLEASE make this privacy tweak. It will make all the difference.
A smaller but real issue. You went to the trouble to scope management fees to each platform because you might charge more for one platform than another. That’s awesome. But in the commission agreement section, you lump all management fees together as to whether they go to the manager or owner. Well, for us, our airbnb management fees go to the owner. But for our direct website, we need them to go to the manager that runs the website! You just need another slider by platform, or at least a separate one for the direct website.
Thank you. I was told you make improvements by how much demand there is. However, if you want this book of business that should be great for you, you need to make Hospitable work for this type of setup. Then you will have lots of customers (happy ones) who will appreciate that these aren’t issues.
Thank you.
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Comments5
Purple Blueberry
May 8
Tim, Clearly you are on the Hospitable team. Did you see my very organized request for a win win solution to some critical issues for our setup? I just need to have a discussion with someone who is interested in making sure my market (multiowner condo) is being served as promised by your sales team. If you can’t find it, I can reprint it here.
Tim Parry
May 1
Hi @Marylander Manager-HOA, Just want to confirm - Have you been able to utilize user management / user permissions to achieve what you want on the messaging side? As I’ve noticed you have some secondary users with permissions on certain properties only
Purple Blueberry
May 1
No,
Hospitable is not set up to handle our situation. We have multiple condos owned by different owners. They have their own airbnb sites but the building has a common website. We want to use hospitable, managed by our property manager. They need to manage their own messaging. The messages are scoped appropriately to each property. However, the list of automated messages, canned messages, rental agreements itself is not scoped. So any secondary user can see and edit ALL of them. I can turn off access to guest experiences to secondary users to maintain privacy… but then they can’t use this important feature. All hospitable needs to do is give another level of scoping so a secondary user can only see the messages scoped to their property.
Are you one of the developers? I believe that Hospitable would want our type of business because it is probably not uncommon (hotel condo type setup) that brings in large chunks of properties at the same time. We are 26 units…but I can’t bring the rest on board without this privacy. Our sales person promised hospitable would work with this type setup…and it almost does… but this part needs to be tweaked.
Tim Parry
May 1
Understood! Thanks for the additional context - I’ll add this to the backlog and let you know when we have an update :)
Purple Blueberry
May 1
Thank you. What is a backlog…. Doesn't sound good…