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Send Airbnb Payment Requests Directly Through Hospitable

Problem Statement:

  • Currently, hosts must log into Airbnb to send payment requests (extra charges, deposits, etc.) for Airbnb reservations
  • This requires switching between Hospitable and Airbnb, creating friction in the workflow
  • There's no way to manage Airbnb payment requests within Hospitable's interface

Current Workaround:

  • Logging into Airbnb separately to send payment requests through the Airbnb app or Resolution Center
  • Managing reservations across two platforms instead of one

Impact:

  • Additional time spent switching between platforms
  • Inefficient workflow when managing multiple reservations
  • Increased risk of forgetting to send payment requests

Proposed Solution:

  • Add a "Send Payment Request" feature within Hospitable's inbox/reservation view for Airbnb bookings
  • Allow hosts to create and send payment requests without leaving Hospitable

Unlock:

  • Hosts would be able to manage all payment requests for Airbnb reservations directly within Hospitable
  • Streamlined workflow with no need to switch platforms
  • Faster resolution of payment-related issues
Status: Backlog1 comment

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Comments1

  • Andrew Schorr

    Team•

    Jun 26

    We’ve asked Airbnb for this capability. We would love to be able to help manage payments (send/receive money, upsells) in Hospitable, but there’s currently no option for us to do that via Airbnb.