Route Device Battery Alerts to Teammates via Notification Rules

Problem Statement:

  • When a device's battery reaches the low threshold, the notification is only sent to the account owner
  • There's no way to route this alert to specific teammates (e.g., housekeeping staff) who could handle battery changes
  • This creates a bottleneck where only the owner can see and act on low battery warnings

Current Workaround:

  • The account owner must monitor device battery levels personally
  • If the owner isn't available, low battery devices may go unnoticed until they fail completely

Impact:

  • Risk of devices going offline without timely battery replacement
  • Increased operational burden on the account owner
  • Potential negative guest experience if devices malfunction due to dead batteries

Proposed Solution:

  • Allow Notification Rules to include device battery health as a trigger condition
  • Enable routing of battery alerts to specific teammates (not just the account owner)
  • Teammates could receive these alerts via SMS or email

Unlock:

  • Housekeeping or maintenance teams can proactively replace batteries before devices fail
  • Reduced dependency on the account owner for device maintenance
  • Improved reliability of smart devices across properties

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Upvoters
Status

Backlog

Board

πŸ’‘ Feature requests

Tags

Smart devices

Date

15 days ago

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