Role-Based Notification Windows & Weekly Cleaner Digest Problem

Cleaners currently receive booking and change notifications far in advance, which creates notification fatigue and reduces the likelihood that important, near-term updates are noticed. While long-range booking visibility is valuable for property managers and revenue managers, it is not actionable for cleaners whose work is operational and short-term.

Current Workaround

Operators either leave cleaners over-notified or disable notifications entirely and manage weekly schedules manually, which adds operational overhead and increases the risk of missed updates.

Proposed Solution

Introduce role-based notification controls, specifically for cleaners, including:

Notification Time Horizon

Allow operators to set a notification window (e.g. notify cleaners only for tasks occurring within the next 7 or 14 days).

Weekly Cleaner Digest

An optional automated weekly summary (email or in-app) showing:

Property

Cleaning date

Expected start time

Notes or special instructions

Exception-Only Alerts

Outside the notification window, cleaners would only receive alerts for:

Same-day or next-day bookings

Cancellations

Schedule changes

Added tasks or special requirements

Why This Matters

Reduces notification fatigue for cleaners

Improves task reliability and execution

Aligns information delivery with team roles

Allows managers to retain real-time booking visibility without overloading operational staff

Outcome

Cleaner teams focus on what matters this week, managers retain full visibility, and overall operational quality improves.