Replace Repeated Feedback Prompts with Simple Thumbs Up/Down System

Problem Statement:

• After every single message in a chat with Smarty, the system asks "How was it?" or requests a rating.
• This interrupts the flow of conversation and becomes annoying, especially during working sessions where hosts are configuring things.
• Feedback has been given multiple times, but the prompts continue.

Current Workaround:

• Hosts are forced to rate every interaction, even when they just want to have a productive conversation.
• Some hosts are frustrated and may disengage from providing useful feedback.

Impact:

• Operational cost: time wasted rating instead of working.
• Guest/host experience: annoying interruptions during productive sessions.
• Reduced quality of feedback: hosts may rate randomly just to move on.

Proposed Solution:

• Replace the repeated "How was it?" prompts with a simple thumbs up/thumbs down on each message itself.
• Only ask follow-up questions if the customer selects "thumbs down" for improvement.
• Let the conversation flow naturally without constant interruptions.

Unlock:

• Hosts can have smooth, uninterrupted conversations with Smarty.
• Feedback collection becomes less intrusive and more meaningful.
• Hosts are more likely to provide honest feedback when it's simple and non-intrusive.