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Property-level automatic ID verification settings

Problem statement

  • Hosts cannot automatically trigger Hospitable ID verification for bookings on a per-property basis
  • Manual verification requests are required for each booking, creating repetitive administrative work
  • This prevents hosts from leveraging Hospitable's delayed messaging feature (which holds messages until verification is complete)

Current workaround

Hosts continue using third-party services like Truvi, which automatically request ID verification for new bookings and send follow-up messages once completed.

Impact

  • Unable to consolidate guest verification workflow within Hospitable
  • Missing out on Hospitable's delayed messaging capabilities that depend on verification status
  • Increased operational complexity by managing verification across multiple platforms
  • Additional time spent on manual verification requests or reliance on external tools

Proposed solution

Add a property-level setting that allows hosts to enable automatic ID verification requests for bookings — similar to how Truvi handles automated verification. This would let hosts choose which properties should automatically request Hospitable ID verification when a new booking is received.

Unlock

  • Fully consolidate guest verification workflow within Hospitable
  • Use delayed messaging to improve guest communication based on verification status
  • Reduce the number of tools needed to manage properties
  • Eliminate manual verification request workload
  • Streamline operations with a unified platform for verification and messaging
1 comment

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Comments1

  • Copper Honey

    •

    Jun 17

    Local regulations require us to complete a background check for all bookings. We’re currently sending guest portal links but if we don’t request verification manually, the guest can’t even complete the verification and message us with understandable confusion.