Pin Guest Messages to Top of Message List

Problem Statement:

• Hosts need to monitor specific guest conversations closely but currently have no way to prioritize or pin important messages.
• All messages appear in chronological order, making it difficult to keep track of high-priority conversations.

Current Workaround:

• Hosts manually search through their message inbox each time they need to find a specific guest conversation.

Impact:

• This creates operational inefficiency and increases the risk of missing important guest communications.

Proposed Solution:

• Add a "pin" or "star" feature that allows hosts to mark specific guest messages, making them always appear at the top of the message list.

Unlock:

• Hosts would be able to keep critical conversations front and center, improving response times and guest experience.