Owner Portal: New booking notifications without Teammate access

Problem statement

Property owners who use the Owner Portal cannot receive automatic notifications when new bookings come in unless they are added as Teammates. This creates a gap for property managers who want to keep owners informed without granting them full Teammate access and permissions.

Current workaround

The only way to notify owners about new bookings is to add them as Teammates and create a Notification Rule for new reservations. However, this approach may not align with how some property managers want to structure access and roles.

Impact

• Property managers must choose between keeping owners informed or maintaining stricter access controls
• Owners may feel out of the loop on their property's booking activity
• Manual communication (forwarding booking details via email or text) becomes necessary, adding operational overhead

Proposed solution

Add a notification setting within the Owner Portal that allows owners to opt in to email or SMS alerts when new bookings are received for their properties — without requiring Teammate status.

Unlock

Owners would stay informed about new bookings in real-time while property managers maintain control over access levels and permissions. This would reduce manual communication and improve the owner experience.