Option to Disable Guest Verification Step for Direct Bookings

Problem Statement:

  • The guest verification step during the direct booking process is confusing for both hosts and guests
  • This creates friction in the booking flow and may lead to abandoned bookings

Current Workaround:

  • Hosts manually guide guests through the verification process
  • Some hosts may be rejecting bookings that get stuck in "Verification incomplete" status

Impact:

  • Increased confusion and support requests
  • Potential loss of direct bookings due to a complicated process
  • Extra time spent helping guests complete verification

Proposed Solution:

  • Add a setting in Hospitable that allows hosts to disable the guest verification step for direct bookings
  • This would streamline the booking process for hosts who prefer a simpler flow

Unlock:

  • Hosts would have full control over whether verification is required
  • Simplified booking experience for guests
  • Fewer abandoned bookings and reduced support burden

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Upvoters
Status

New

Board

πŸ’‘ Feature requests

Date

5 days ago

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