Metrics Widget Drill-Down to Source Data

Currently, Metrics widgets provide a high-level summary but do not allow users to click through to the underlying data. Because issue alerts are so brief, the customer service team are often the only ones who can interpret what they refer to, creating a bottleneck that jams up operations.

We are requesting the ability to drill down from a widget directly into the source data, specifically including:

• Guest names
• Reservation information
• Timestamps of when the feedback/issue was reported
• Whether the issue was resolved

This would allow admins to identify and resolve problems directly from the dashboard without relying on customer service staff to interpret the alerts.