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Messaging Rule Condition for Signed Rental Agreements

Feature requests

Problem: Currently, there is no way to trigger a message based on whether a guest has signed a rental agreement. This makes it impossible to automatically send specific information (like access codes for optional amenities) only to guests who have completed their agreement.

Current Workaround: Hosts must either send the code to all guests (including those who didn't sign) or manually track signatures and send the code individually.

Impact: This creates additional manual work for hosts and reduces the security/control over optional amenities.

Proposed Solution: Add a new condition to messaging rules that checks if a rental agreement has been signed.

Unlock: Hosts will be able to automate the delivery of amenity codes or specific instructions only after a guest has legally agreed to the terms.

2 comments

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Comments2

  • Chocolate Pickle

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    Sep 22

    I’d love to see this expanded to include Rental Agreement Signed and Guest ID Verification Completed, with the option to trigger a message after either one or once both are complete.

    This would benefit both hosts and guests:

    1. Keeps the host’s inbox clean — the completion notification would no longer sit unresolved and awaiting a reply, taking it off the host’s to-do list automatically.

    2. Reassures the guest — they immediately know their required forms have been completed and received.

    3. Creates a perfect communication opportunity — hosts could use that trigger to send whatever comes next in their guest journey: local recommendations, payment instructions, an upsell, arrival information, or simply a personal thank-you.

    It turns a task-completion notification into an automated touchpoint that improves both workflow and guest communication. I think this could be a really useful messaging trigger for many different types of hosts.

  • Aqua Iguana

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    Sep 1

    Yes, we need this!

    Also a trigger that says

    "guest verified" AND "signed rental agreement"

    if those 2 conditions met, than send a messasge to guest etc….

    Thank You Team!!