Lack of transparency when guest reviews appear for host to review
Goal
Once a guest has checked out, I would like to have the ability to quickly submit a review regarding a guests stay, typically regarding something negative that occurred.
Challenge
Shortly after the guest checkouts, I receive photos, videos and complaints from the cleaning team about the poor state the guest left the house. I want to take quick action and make sure that their review reflects this, but this part of the process is delayed and opaque. It’s not clear when this review will be made available to edit.
Workaround
I usually set an alarm or some kind of reminder to check back later, I have to remember to keep checking for the guest I want to leave a harsh review for.
This request was merged into another request
Comments2
Andrew Schorr
Sep 28
YES. I’m trying to get this on our roadmap for November, so hosts can pull an automated 5-star review as soon as a reservation is created.
Brown Meteorite
Sep 30
That’s great to hear, thank you for your reply! Internally on our team, we have decided that it’s too much work tracking this and if the guest was bad, to withhold sending the automated message about leaving this 5 star message:
ie:
“It was a pleasure hosting you! We will be certain to leave a 5-star review for your stay and hope we have earned a 5-star review from you as well. If you have any suggestions on how to improve our property, do not hesitate to let us know right here. We are constantly working to improve the experience for all our guests and deeply appreciate your constructive feedback.”
Instead we suppress the message from being sent (because that can be done immediately) and have opted not to review the guest because it’s too much work for us to track.
Thank you for your support with this! Look forward to seeing the changes in a few months 🙏
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