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Visibility controls for notes

Feature requestsOperationsCalendar

We would love to see an option for internal notes within Hospitable.

When sharing calendar access with cleaning teams, owners, or external users, we'd like to keep certain operational notes visible only to our internal team. Having a visibility setting for notes - such as "Visible to Everyone" or "Internal Team Only" - would be extremely helpful.

This would allow us to share calendars and reservations with external parties while keeping internal discussions, procedures, and company-specific information private and accessible only to our staff.

Status: Backlog3 comments

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Comments3

  • Andrew Schorr

    Team•

    Jun 24

    I like this one @Bena [Employee] Customer Service, thanks! I hope we can look at this soon.

  • Peach Meteorite

    •

    Jun 24

    •

    Merged request

    •

    1 vote

    Private reservation notes that notify teammates

    Description:

    Hosts can add internal/private notes to a reservation, but teammates aren’t automatically notified when those notes are added or updated.

    Request: Add an option for reservation notes to trigger a teammate notification (email/SMS) and/or allow a notification rule to include “Reservation notes” in the message body.

    Why it matters / use case:

    Early/late arrival details

    Special cleaning instructions

    Maintenance heads-up

    Anything operational that should be seen immediately by cleaners/front desk

    Expected behavior:

    When a host adds/edits reservation notes, a “Reservation note added/updated” event can notify selected teammate roles/teams.

    Notification can include the note content (and basic reservation details like property + dates).

  • Blue Goose

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    Jun 24

    •

    Merged request

    •

    1 vote

    Private Host-Only Notes for Reservations

    Problem Statement:

    • Hosts have no way to add personal, private notes to reservations that are visible only to themselves
    • Any notes added are currently visible to all teammates, which may include sensitive or personal information the host doesn't want shared

    Current Workaround:

    • Hosts are keeping notes in external tools (spreadsheets, personal notes apps) outside of Hospitable
    • This creates a fragmented workflow and increases the risk of missing important information

    Impact:

    • Operational inefficiency — hosts must switch between platforms to access their notes
    • Risk of sensitive information being inadvertently shared with teammates
    • Time wasted maintaining separate note-keeping systems

    Proposed Solution:

    • Add the ability to create private, host-only notes on reservations that are not visible to teammates
    • These notes would be stored within Hospitable and accessible only to the host who created them

    Unlock:

    • Hosts can keep personal observations, preferences, or sensitive details in one place without worrying about teammate visibility
    • Streamlined workflow — all reservation-related information stays within Hospitable