Skip to main content

Improve Support Chat Visibility and Accessibility

Feature requests

The support chat and messages are currently located under the 'Help' menu, which feels too hidden for such a frequently used feature. This creates friction for users who need to switch back and forth between the chat and other parts of the app while following instructions or gathering information, especially when managing multiple ongoing conversations. The request is to make the support chat and the list of active conversations more prominently surfaced and easily accessible within the app's main navigation.

Status: Completed2 comments

Log in to comment and vote

Comments2

  • Tim Parry

    Team•

    Aug 14

    Hi @Mark Malyon . The view you’re looking for should be visible via a widget in the bottom right hand corner. Are you able to see this?

    • Coffee Moon

      •

      Aug 16

      Hey Tim,

      Thanks for that, I can’t see any widget in the bottom right (on the mobile app).