I can send SMS to team members via notification rules, why can't I send SMS to guests via message rules?
Copper Pickle
•
Dec 22, 2023
YES!! The ability to text a guest and allow them the option to opt-in for future messages would greatly increase our direct booking usage.
Gray Tomato
•
Nov 25, 2023
Yes, yes, YES!!!
Fuchsia Biscuit
•
Jan 4, 2024
Need this to really be the go to platform for messaging. I love the Airbnb and VRBO messaging but texting has an important role to play, even more so in direct bookings and getting customers off-platform.
Purple Teacup
•
Jul 25, 2025
Why not send both text and message on platform.. I don’t see why we should be restricted to either or..
Sapphire Wind
•
Jan 9, 2024
Oh my yes! Maybe even just an integration with another service like SimpleTexting would be amazing. Especially for direct booking guests as the automated messages to their email are not usually timely opened by them, especially during their stay. Having them receive text messages directly would be amazing!
Rose Octopus
•
Apr 4, 2025
YES!!! Direct bookings need to be able to see information in a timely manner.
Purple Fries
•
Feb 10, 2024
This is soooo sooo so important. I have to manually text my customers our direct booking information the morning of each check out. Because direct sites, link in bios or personal contact info can't be shared on an OTA. If we could create a text message customer journey with messaging rules the same as we currently have for OTA's that would make my life a lot easier. Thanks!
Maroon Leaf
•
Feb 25, 2024
As mentioned, for direct bookings instructions are emailed. If the guest need us, they have to email. This is not ideal. Need text messaging intergration for effective communication.
Scarlet Highlighter
•
Apr 3, 2024
This would REALLY help with texting guest after the reservation with a link to our direct booking site for future reservations (helping both us as the customer and Hospitable to get more reservations on direct booking)
Red Pudding
•
Apr 23, 2024
please include texting/sms directly to guests. We need this feature to be success
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Comments84
Violet Highlighter
Feb 23, 2024
I can send SMS to team members via notification rules, why can't I send SMS to guests via message rules?
Copper Pickle
Dec 22, 2023
YES!! The ability to text a guest and allow them the option to opt-in for future messages would greatly increase our direct booking usage.
Gray Tomato
Nov 25, 2023
Yes, yes, YES!!!
Fuchsia Biscuit
Jan 4, 2024
Need this to really be the go to platform for messaging. I love the Airbnb and VRBO messaging but texting has an important role to play, even more so in direct bookings and getting customers off-platform.
Purple Teacup
Jul 25, 2025
Why not send both text and message on platform.. I don’t see why we should be restricted to either or..
Sapphire Wind
Jan 9, 2024
Oh my yes! Maybe even just an integration with another service like SimpleTexting would be amazing. Especially for direct booking guests as the automated messages to their email are not usually timely opened by them, especially during their stay. Having them receive text messages directly would be amazing!
Rose Octopus
Apr 4, 2025
YES!!! Direct bookings need to be able to see information in a timely manner.
Purple Fries
Feb 10, 2024
This is soooo sooo so important. I have to manually text my customers our direct booking information the morning of each check out. Because direct sites, link in bios or personal contact info can't be shared on an OTA. If we could create a text message customer journey with messaging rules the same as we currently have for OTA's that would make my life a lot easier. Thanks!
Maroon Leaf
Feb 25, 2024
As mentioned, for direct bookings instructions are emailed. If the guest need us, they have to email. This is not ideal. Need text messaging intergration for effective communication.
Scarlet Highlighter
Apr 3, 2024
This would REALLY help with texting guest after the reservation with a link to our direct booking site for future reservations (helping both us as the customer and Hospitable to get more reservations on direct booking)
Red Pudding
Apr 23, 2024
please include texting/sms directly to guests. We need this feature to be success
Copper Canary
Sep 9, 2024
This would be great for direct bookings, upvote!