Extend security deposit claim window to 13 days
Problem: Currently, security deposit charge requests must be submitted within 48 hours after checkout. This is too short for some hosts to identify all damages and gather necessary documentation.
Impact: Hosts may miss the window to claim damages, and if they resolve issues later, it may lead to negative guest reviews since the review window remains open for 14 days.
Proposed Solution: Provide an option to extend the security deposit claim window (e.g., up to 13 days) to better align with the guest review timeline.
Unlock: Hosts can ensure all damages are properly documented and claimed before the review window closes, reducing the risk of unfair negative reviews.
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