Extend security deposit charge window and fix UI timing to respect property timezone

Problem statement

  • The security deposit charge window is advertised as 48 hours, but the UI shows "Released" status before the actual release time, blocking the charge option early
  • Hosts effectively have less than 48 hours to inspect properties and submit charge requests
  • The release timing may not respect the property's timezone, causing deposits to release earlier than expected

Current workaround

  • Hosts must rush to inspect properties and submit charges within approximately 24 hours
  • Some hosts lose the ability to charge for legitimate damage because the UI blocks the option before the actual release time

Impact

  • Cleaners need time to inspect properties and report issues
  • Hosts need time to determine if damage is new or pre-existing
  • Owners need time to decide whether to pursue charges
  • Repair quotes must be obtained before submitting a charge request
  • The current window makes it "virtually impossible" to complete this workflow in time

Proposed solution

  • Extend the security deposit charge window to give hosts adequate time to inspect and process damage claims
  • Fix the UI so the "Released" status doesn't block charging until the actual release time
  • Ensure the 48-hour window respects the property's timezone, not UTC or another timezone

Unlock

  • Hosts would have adequate time to properly inspect properties, get owner approval, and obtain repair quotes
  • Reduced stress and operational friction for hosts managing damage claims
  • Fairer process that aligns with the advertised 48-hour window

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Upvoters
Status

New

Board

πŸ’‘ Feature requests

Date

1 day ago

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