Enable Serbian/Croatian Language Support for AI Smart Replies

Problem Statement:

• AI Smart Replies correctly detects when a guest messages in Serbian/Croatian
• However, the AI fails to generate responses in Serbian/Croatian and immediately falls back to English
• This affects thousands of hosts in the Balkan region who want to communicate with guests in their native language

Current Workaround:

• Hosts are manually writing responses in Serbian/Croatian instead of using AI Smart Replies
• Or they accept English-only AI-generated responses, which doesn't match their guests' language preferences

Impact:

• Hosts lose the time-saving benefit of AI Smart Replies for Serbian/Croatian conversations
• Guests receive responses in English when they've communicated in Serbian/Croatian, creating a poor guest experience
• Some hosts are considering switching to alternative platforms due to this limitation
• For some hosts, more than 50% of guests are from the Balkan region and communicate in Serbian, making this a critical workflow issue

Proposed Solution:

• Enable the AI models to generate Smart Replies in Serbian/Croatian when that language is detected

Unlock:

• Hosts in the Balkan region can use AI Smart Replies in Serbian/Croatian, saving time while maintaining quality guest communication
• Guests receive responses in their preferred language, improving their overall experience