Problem: Currently, the 'New request to book' messaging rule triggers regardless of who initiates the request. When a host creates a booking request for a guest, the automated message is sent as if the guest had reached out first.
Impact: This creates a confusing experience for the guest and provides misinformation about the booking process. It fails to guide the guest toward the payment portal and can make the host appear unprofessional or uninformed.
Proposed Solution: Update the 'New request to book' trigger to distinguish between guest-initiated and host-initiated requests, allowing hosts to either disable the automation for host-created requests or set a different, appropriate message.
Unlock: Hosts will be able to maintain a professional image and provide clear, accurate instructions to guests regardless of who starts the booking process.