Display Smart Lock First-Use Timestamp in Guest Chat Timeline

Problem Statement:

  • Hosts currently have to check the device dashboard separately to see when a guest first used their smart lock code
  • There's no visual indicator in the guest conversation thread showing arrival time via lock code usage
  • This creates an extra step in verifying guest arrivals

Current Workaround:

  • Hosts manually check the device dashboard and hover over the green check mark to see the "first used" timestamp
  • This requires switching between the Inbox and the device dashboard

Impact:

  • Extra time spent verifying arrivals across multiple screens
  • Harder to quickly confirm guest check-ins during busy periods
  • Less visibility into arrival patterns within the conversation thread

Proposed Solution:

  • Show the smart lock code's "first used" timestamp directly in the guest chat timeline, similar to how alteration notifications are displayed
  • This would appear as a status indicator in the Property Access section of the conversation

Unlock:

  • Hosts can instantly see when guests arrived without leaving the conversation
  • Streamlined check-in verification workflow
  • Better visibility into guest arrival times at a glance

Please authenticate to join the conversation.

Upvoters
Status

Backlog

Board

πŸ’‘ Feature requests

Tags

Smart devices

Date

13 days ago

Subscribe to post

Get notified by email when there are changes.