Display Alteration Details in Reservation Timeline
Problem Statement:
- Hosts currently only see that a reservation was altered in the timeline, not what specifically changed
- There's no "before vs after" view showing the exact values that were modified (dates, pricing, guest count, etc.)
- This creates an extra step to manually compare reservation details to understand what changed
Current Workaround:
- Hosts have to manually review the reservation details after an alteration is accepted to see what changed
- No built-in audit trail or visual indicator showing the previous values
Impact:
- Extra time spent verifying changes across multiple screens
- Harder to track financial changes and understand what was modified
- No clear record of what was altered once the change is accepted
Proposed Solution:
- Show the specific changes (before vs. after values) directly in the reservation timeline when an alteration is made
- Display a clear "before vs after" view for dates, pricing, guest count, and other modified fields
- This would appear as a detailed status indicator in the conversation thread
Unlock:
- Hosts can instantly see what changed without leaving the conversation
- Clear audit trail of all reservation modifications
- Better visibility into pricing and booking changes at a glance
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Comments1
Yellow Oak
Oct 30
Wholeheartedly agree! Simply stating an alteration request was made and accepted does not provide my team the continuity they need to communicate effectively with the guest as they have no idea if the change was to add a pet, move to a different unit, or change the stay dates.