Display Actual Smart Lock Code in Property Access and Devices Sections

Problem Statement:

  • The "Property Access" and "Devices" sections in Hospitable display an incorrect lock code (7917) that doesn't exist on the smart lock at all
  • This occurred when a guest extended their stay via Hospitable Direct after an original Airbnb booking, creating a lock code conflict
  • The system generated a code that was never programmed on the lock
  • The actual code (9257) is correctly programmed in Yale Access but not reflected in Hospitable's Property Access/Devices views

Current Workaround:

  • Hosts must verify the correct code on the lock provider's app (e.g., Yale) every time they need to provide the code to a guest
  • The %smartlock_code% shortcode in guest messages works correctly, but the Property Access/Devices sections remain unreliable

Impact:

  • Wastes time verifying codes on the lock provider's app each time
  • Creates uncertainty and confusion for hosts and their teams
  • Inconsistent information across Hospitable pages vs. the actual lock

Proposed Solution:

  • Ensure the "Property Access" and "Devices" sections display the actual code programmed on the smart lock, not a generated or cached code
  • Sync the displayed code with the lock provider's actual programmed code

Unlock:

  • Hosts can rely on Hospitable to show the correct lock code consistently across all pages
  • No need to verify codes on the lock provider's app each time
  • Reduced confusion and time savings for hosts and their teams

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Upvoters
Status

New

Board

πŸ’‘ Feature requests

Date

1 day ago

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