Customizable AI review language and phrasing

Problem statement

  • Hospitable's AI suggests generic or inaccurate language in guest reviews (e.g., "left the house spotless" when the property was just "neat and tidy")
  • Hosts must manually edit every AI-generated review to correct the wording
  • This creates extra work and reduces the efficiency AI is supposed to provide

Current workaround

Manually editing each AI-generated review to replace inaccurate phrases with more accurate ones like "left the house neat and tidy"

Impact

  • Extra time spent editing reviews after every stay
  • Inaccurate reviews if hosts skip the edits
  • Reduced value from the AI review feature

Proposed solution

Allow hosts to customize the AI's suggested language/phrasing for reviews (e.g., set preferred terms like "neat and tidy" instead of "spotless"). This could be a simple settings area where hosts define their preferred review language.

Unlock

  • Hosts can use AI-generated reviews without manual editing
  • Reviews accurately reflect the property's condition
  • Time saved on review management

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Upvoters
Status

New

Board

πŸ’‘ Feature requests

Date

15 days ago

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