Control or limit AI fallback messages

Problem statement:

Currently, when the AI cannot respond appropriately to a guest message (such as scheduling requests or damage reports), it sends a fallback message: "Got your message - we will get back to you shortly." If the guest continues to send messages, the AI keeps replying with the same fallback message repeatedly. This creates a poor guest experience and requires manual intervention to pause the AI in specific conversations.

Current workaround:

Hosts must manually pause the AI in specific conversations to stop repeated fallback messages. This requires active monitoring and intervention.

Impact:

• Guests receive repetitive, unhelpful messages
• Creates frustration for guests who are reporting issues or making requests
• Requires manual intervention from hosts to manage conversations
• Notifications are already sent to the team, but the AI continues to respond with fallbacks

Proposed solution:

Provide controls to limit when the AI sends fallback messages, such as:

• Restrict fallback responses to certain topics
• Limit fallback messages to being sent only once per conversation
• Allow hosts to configure fallback behavior settings

Unlock:

Hosts would be able to let the AI handle conversations more gracefully, with guests receiving a single fallback message before a human takes over. This would improve guest experience and reduce the need for manual intervention.