Problem statement:
- Currently, messaging rules can only apply one condition type at a time
- Users cannot combine "Specify a reservation duration" (e.g., 5+ nights) with "On a given day of the week" (e.g., Monday or Thursday) in a single rule
- This limitation prevents sending targeted messages to specific guest segments on specific days
Current workaround:
- Create separate rules for each condition, which results in:
- Messages being sent to all guests on certain days (not just 5+ night stays)
- OR messages being sent to 5+ night guests at fixed times (not on specific days)
- Manually manage messaging outside the platform
Impact:
- Cannot efficiently communicate with long-stay guests on specific days (e.g., cleaning schedules, trash collection reminders)
- Increased manual work to compensate for the limitation
- Reduced automation effectiveness for properties with varied stay lengths
Proposed solution:
Allow combining multiple conditions in a single messaging rule, such as:
- Reservation duration (e.g., 5+ nights) AND
- Day of week (e.g., Monday or Thursday)
Unlock:
- Send targeted messages to long-stay guests on specific days
- Automate communications for cleaning, trash collection, or other scheduled activities
- Reduce manual messaging work
- Improve guest experience for extended stays