Automatically Forward Booking.com Inquiries and Public Questions to PMS with Reply Capability

Problem statement:

• Booking.com guest inquiries and public questions about the property don't appear in Hospitable
• Hosts must manually check Booking.com for messages and questions
• Public questions about the property are invisible in the Hospitable dashboard

Current workaround:

• Manually logging into Booking.com host dashboard to check for new inquiries and public questions
• Manually copying responses and replying to guests on Booking.com
• Risk of missing messages or delayed responses due to not checking frequently enough

Impact:

• Time-consuming manual process of checking multiple platforms
• Risk of missed or delayed responses, which can hurt guest experience and search ranking
• Inability to manage all communications from one centralized inbox

Proposed solution:

• Automatically forward Booking.com guest inquiries and public questions to the connected PMS
• Enable hosts to reply directly from Hospitable, with responses sent back to Booking.com
• Centralize all OTA messaging within Hospitable's platform

Unlock:

• All Booking.com communications managed from one place (Hospitable)
• Faster response times to guests, improving guest experience and ratings
• Reduced manual work and risk of missed messages