Problem: Guests often encounter issues accessing the Guest Portal (e.g., not receiving the OTP via SMS), which leads to frustration and requires manual intervention from the host to provide troubleshooting steps.
Current Workaround: Hosts must manually identify the issue and send troubleshooting instructions (such as asking for an email address to use email OTP) to the guest.
Impact: This creates additional manual work for hosts and delays the guest's ability to use portal features like early check-in.
Proposed Solution: Implement an automated system that detects when a guest is struggling to access the portal and automatically emails them the relevant troubleshooting steps.
Unlock: Guests can resolve access issues independently and faster, while hosts save time on repetitive support messages.