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Allow %guest_portal% shortcode in canned messages

Problem Statement:

  • The %guest_portal% shortcode only works in messaging rules for accepted bookings
  • It does not work in canned messages, even though each Guest Portal link is unique to the reservation
  • This limits flexibility when sending manual messages via the Inbox

Current Workaround:

  • Manually copy the Guest Portal link from the reservation and paste it into each manual message

Impact:

  • Extra manual steps for each reservation
  • Risk of sending incorrect or outdated links
  • Inconsistent experience compared to automated messaging rules

Proposed Solution:

  • Allow the %guest_portal% shortcode to work in canned messages, automatically inserting the reservation-specific link

Unlock:

  • Send reservation-specific Guest Portal links directly from canned messages
  • Streamline messaging workflow and reduce manual effort

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