Allow hosts to preview and customize transactional payment emails sent to guests

Hosts cannot currently preview or customize the transactional emails Hospitable sends to guests for Vrbo Partner reservations, including:

• Upcoming installment reminders

• Failed-payment notifications

• Final payment notices

• Payment receipts

This creates a lack of visibility and control over guest communication. It is particularly concerning for international hosts who need to verify the email’s language, translation quality, wording, branding, and design before it is sent.

Requested functionality
Allow hosts to:

• Preview each transactional email exactly as the guest will receive it.

• View which language will be used.

• Review translated versions.

• Customize permitted sections of the wording and branding.

• See a record of every transactional email sent within the reservation’s Inbox thread.

Essential payment and compliance information could remain locked while allowing hosts to personalize the introduction, tone, property branding, and contact details.