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Allow customization of Occupied preset activation timing before check-in

Problem Statement:

  • The Occupied preset is hardcoded to activate 2 hours before guest check-in
  • In hot climates, properties take longer than 2 hours to cool down to comfortable temperatures
  • Guests arrive to uncomfortably warm properties because the preset doesn't activate early enough

Current Workaround:

  • Manually adjusting thermostat settings before check-in
  • Leaving the thermostat in a pre-cooling state outside of Hospitable's automation

Impact:

  • Guest discomfort upon arrival due to warm temperatures
  • Additional manual work for hosts to pre-cool properties
  • Potential negative reviews from guests arriving to hot properties

Proposed Solution:

  • Add a setting to customize the Occupied preset activation time (e.g., 2 hours, 4 hours, 6 hours, 10 hours, etc. before check-in)
  • Allow hosts to select the appropriate timing based on their property's cooling/heating characteristics

Unlock:

  • Hosts can ensure properties are at comfortable temperatures when guests arrive
  • Improved guest experience and satisfaction
  • Reduced manual intervention required before check-ins
Status: Rejected1 comment

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Comments1

  • Andrew Schorr

    Team•

    Jun 24

    It looks like you figured this out @Charles Nance?

    Click on the timing to change it: