Allow bypass or expedited processing of security deposits for last-minute bookings

Problem Statement:

  • For last-minute bookings (less than 48 hours before check-in), Hospitable still takes up to 48 hours to process the security deposit authorization
  • Refunds cannot be processed until after that 48-hour window or after checkout
  • This creates operational friction when cancellations occur close to check-in

Current Workaround:

  • No automated workaround available; hosts must manually follow up with guests or wait for the deposit processing to complete before issuing refunds

Impact:

  • Delayed refund processing affects cash flow
  • Last-minute cancellations create administrative burden
  • Guests may experience confusion or frustration when deposits aren't processed quickly

Proposed Solution:

  • Option to bypass Hospitable's security deposit processing for last-minute bookings and handle deposits through alternative means, OR
  • Expedited processing for deposits on bookings made within 48 hours of check-in

Unlock:

  • Faster refund processing for last-minute cancellations
  • Reduced administrative burden for hosts
  • Improved guest experience with quicker deposit handling

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Upvoters
Status

New

Board

πŸ’‘ Feature requests

Tags

Operations

Date

11 days ago

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