Add task categories for Concierge, Manager, and Laundry roles plus task metrics dashboard

Problem Statement:

  • Currently, Hospitable has teammate roles like Concierge, Manager, and Laundry, but these roles cannot be assigned to tasks
  • Only certain roles (Cleaning, Check-in, Check-out, Maintenance) are assignable to tasks
  • There is no task metrics dashboard to track cleaning times, task completion times, outstanding tasks, or payment tracking by category

Current Workaround:

  • Teammates with Concierge, Manager, or Laundry roles cannot be assigned tasks at all
  • Hosts have to rely on other methods (like texting) to request these tasks
  • Task performance and costs are tracked manually outside of Hospitable

Impact:

  • Tasks like collecting off-platform payments in cash or delivering clean linens cannot be properly tracked or assigned
  • Lack of categorization makes it harder to organize and manage these specific duties
  • No visibility into how long cleaners take, outstanding tasks, or weekly/monthly/yearly costs per task category
  • Operational efficiency is reduced when certain team members can't be assigned relevant tasks

Proposed Solution:

  • Add new task categories for Concierge, Manager, and Laundry roles
  • Allow teammates with these roles to be assigned corresponding tasks
  • Create a task metrics dashboard showing:
    • How long cleaners took to clean a property
    • Time to finish each task
    • Outstanding tasks overview
    • Payment tracking by task category (weekly, monthly, yearly)

Unlock:

  • Hosts would be able to properly categorize and assign tasks to all team members
  • Better organization and tracking of concierge, managerial, and laundry duties
  • Full visibility into task performance, outstanding work, and costs per category
  • Improved operational workflow and data-driven decision making

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Upvoters
Status

New

Board

πŸ’‘ Feature requests

Date

20 days ago

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