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Add custom terms to AI knowledge base for guest question detection

Problem Statement:

Hosts use specific items or amenities (like AirTags for key tracking) that the AI doesn't recognize. When guests ask questions about these items, the AI cannot provide relevant answers because these terms aren't in its vocabulary.

Current Workaround:

Hosts must manually monitor and respond to guest questions about custom items, or add information to property descriptions hoping guests will find it.

Impact:

  • Increased manual workload for hosts
  • Delayed responses to guest inquiries
  • Inconsistent guest experience for property-specific amenities
  • Hosts cannot leverage AI automation for property-specific features

Proposed Solution:

Allow hosts to add custom terms (like "AirTag") to the AI's dictionary/knowledge base, along with descriptions or answers that the AI can use when guests ask about these items.

Unlock:

Hosts could fully automate responses to questions about property-specific amenities and items, reducing manual workload and improving guest response times.

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