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Add custom short notes to reservations

Problem Statement:

  • Cumbersome and time-consuming to track reservation-specific items

  • Must read through guest messages to recall what the issue is or what you're waiting on the guest to respond to

Current Workaround:

  • Star guest messages and jump back to scan and reread why the message is starred

Impact:

  • Lost time

  • Missed follow-ups

  • Guest experience issues

  • Operational challenges

Proposed Solution:

Allow hosts to add their own color-coded notes (like red alerts for "pet fee owing") to reservations, similar to the automatic red alerts Hospitable already displays. This would function as a customizable task list for each booking.

Unlock:

  • Spot issues right away from the inbox

  • See instantly what needs immediate action and why a reservation is starred

Status: Backlog1 comment

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Comments1

  • Andrew Schorr

    Team•

    Jun 26

    I love this! I started putting together a project this week on several improvements we can make to notes. I’ll reach back out when we start working on to get some more feedback from you 👍