Add AI Response Accuracy Control to Knowledge Hub

Problem Statement

• The Knowledge Hub AI generates false or fabricated information when answering guest questions
• There is no way to prevent the AI from making things up when it doesn't have verified information
• Hosts cannot configure the AI to decline answering when it lacks sufficient data

Current Workaround

• Hosts must manually review all AI-generated responses before they are sent to guests
• This adds extra time and effort to guest communications

Impact

• Risk of providing incorrect information to guests, which could harm the guest experience
• Additional manual review workload for hosts
• Potential damage to host reputation if false information is shared

Proposed Solution

• Add a setting in the Knowledge Hub to control AI response behavior
• Allow hosts to configure the AI to only answer when it has verified information from the property's data
• If the AI doesn't know the answer, it should decline to respond rather than generating false information

Unlock

• Hosts can trust that the Knowledge Hub AI only provides accurate, verified information
• Reduced need for manual review of AI responses
• Improved guest experience with reliable, accurate information