This is essential to operating a direct booking business. Even if it goes to an email that would be better than anything
Azure Tamarin
•
Jan 15
This is absolutely essential for direct booking asap!
One of the main reasons I joined Hospitable was for direct booking and we have to have a way to communicate with guests before they book. Guests have questions and concerns before booking. We DONT want them messaging us on another platform.
One of the things I hate most about airbnb is their special offer functionality and lack of transparency. If we had a better special offer button on hospitable that allowed us to give guests a discount from the price they are seeing and answer any questions - that would be ideal to drive more direct bookings and more revenue for hosts and hospitable.
Aqua Toast
•
Jan 25, 2024
This needs to happen sooner then later 1) Potential guest want o make sure the direct booking website is not scam as they may not be familiar with property etc 2) 20% of our Airbnb commutation is inquiry/questions about something then the book
Gold Patch
•
Nov 9, 2024
"Sending contact messages to the Hospitable inbox is a great idea! Please do that.
Aqua Toast
•
Feb 26, 2025
We need a “Inquiry Button” or something like Airbnb has so guest can reach out with question before booking or verify the direct booking website is not scam which a lot first time guest are worried about so stick with OTA. - We get 2 or 3 Inquiry per week via Airnb and we typically convert 75% to bookings. yes we have our phone number and info email in the bottom footer but need to make it easy as possiable to guest to ask questions etc. and to have the Inquiry come come the the HS system would be great as well .
Aqua Reindeer
•
May 10, 2025
yes! dIdn’t realize they need to enter all their info and credit card before I can even talk to them. We pre vet with many questions
Purple Pickletop
•
Jun 18, 2025
Also allow the use of a whatsapp business number integration.
Purple Blueberry
•
Oct 29, 2025
Feedback I got from person booking that was having troubles booking was not able to find a way to contact me. Such poor customer service and experience.
Bronze Coast
•
Jan 10
We need this bad! I have a guest right now contacting me through Airbnb stating he can’t message me through my website. I would say this should be on the front of your priority lists.
Coffee Starlight
•
Feb 3
Ageed.
Also the whole direct booking website itself is pretty weak on editing tools. We need better tools/features in there to have an about us page, services offered, etc.
Coffee Starlight
•
Feb 3
Also as a small management company, I want to send me potential property owners here to show them what we can do for them. Ie, the website shouldn’t just be guest facing, it should be owner facing too.
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Comments26
Violet Muffin
Jul 3, 2024
This is essential to operating a direct booking business. Even if it goes to an email that would be better than anything
Azure Tamarin
Jan 15
This is absolutely essential for direct booking asap!
One of the main reasons I joined Hospitable was for direct booking and we have to have a way to communicate with guests before they book. Guests have questions and concerns before booking. We DONT want them messaging us on another platform.
One of the things I hate most about airbnb is their special offer functionality and lack of transparency. If we had a better special offer button on hospitable that allowed us to give guests a discount from the price they are seeing and answer any questions - that would be ideal to drive more direct bookings and more revenue for hosts and hospitable.
Aqua Toast
Jan 25, 2024
This needs to happen sooner then later 1) Potential guest want o make sure the direct booking website is not scam as they may not be familiar with property etc 2) 20% of our Airbnb commutation is inquiry/questions about something then the book
Gold Patch
Nov 9, 2024
"Sending contact messages to the Hospitable inbox is a great idea! Please do that.
Aqua Toast
Feb 26, 2025
We need a “Inquiry Button” or something like Airbnb has so guest can reach out with question before booking or verify the direct booking website is not scam which a lot first time guest are worried about so stick with OTA. - We get 2 or 3 Inquiry per week via Airnb and we typically convert 75% to bookings. yes we have our phone number and info email in the bottom footer but need to make it easy as possiable to guest to ask questions etc. and to have the Inquiry come come the the HS system would be great as well .
Aqua Reindeer
May 10, 2025
yes! dIdn’t realize they need to enter all their info and credit card before I can even talk to them. We pre vet with many questions
Purple Pickletop
Jun 18, 2025
Also allow the use of a whatsapp business number integration.
Purple Blueberry
Oct 29, 2025
Feedback I got from person booking that was having troubles booking was not able to find a way to contact me. Such poor customer service and experience.
Bronze Coast
Jan 10
We need this bad! I have a guest right now contacting me through Airbnb stating he can’t message me through my website. I would say this should be on the front of your priority lists.
Coffee Starlight
Feb 3
Ageed.
Also the whole direct booking website itself is pretty weak on editing tools. We need better tools/features in there to have an about us page, services offered, etc.
Coffee Starlight
Feb 3
Also as a small management company, I want to send me potential property owners here to show them what we can do for them. Ie, the website shouldn’t just be guest facing, it should be owner facing too.